Return and Refund Policy
Return & Refund Policy — 5to9style.com
At 5to9style.com, your satisfaction is our top priority. We go the extra mile to ensure every order is processed and shipped promptly. While we work diligently to minimize delays, external factors such as holidays, peak seasons, or unforeseen disruptions may occasionally affect shipping times.
To give you complete confidence in shopping with us, we proudly offer a clear and fair Return & Refund Policy. If your order does not arrive within the timeframe specified in this policy, you are entitled to a full refund, no questions asked.
RETURN POLICY
We accept returns for both defective and non-defective items, under the conditions outlined below.
Return Window
You may request a return within 7 days from the delivery date. Returns outside of this window will not be accepted.
Eligible Return Reasons
- You received an item that is damaged or broken upon delivery.
- You received the wrong item, or an item with the incorrect design, size, or material.
- The item does not match the product description shown on our website.
- Ineligible Returns
- Returns will be declined if:
- The item has been worn, washed, altered, or shows signs of use (unless the defect originated from us).
- Original tags or packaging are missing.
- The issue is due to minor imperfections like loose threads that do not affect product usability.
HOW TO REQUEST A RETURN OR REFUND
To file a return or refund request, follow these steps:
- Contact us at cs@5to9style.com with:
- Your order number and proof of purchase
- A photo or unboxing video showing the defect
- The original shipping label or receipt
- Any previous email correspondence with our support team
- Our customer service team will respond within 2–3 business days with next steps and the return address.
- Once we confirm your request, send your item to the address provided and email the tracking number to cs@5to9style.com.
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Customers are responsible for return shipping fees unless the product is defective.
REFUND PROCESSING TIME
- Once your return is received, your refund will be processed within 2 business days.
- It may take up to 5 business days for the funds to appear in your bank or credit card account.
- Refunds include the full purchase amount, including the original shipping fee.
- If you haven’t received your refund after 7 days, please contact us at cs@5to9style.com for further assistance.
IMPORTANT NOTES
- Returns and refunds are only accepted within 7 days of delivery.
- Returned items must be in original condition and meet all eligibility criteria.
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We are not liable for return shipments that are lost or damaged in transit.
- Any return request that fails to meet the above criteria will not be processed.
- All transactions are charged in USD.
- Please contact our support team first before returning any item to avoid complications.
ORDER EXCHANGE POLICY
Currently, we only support exchanges after 2 hours from an order has been placed. Please carefully verify:
- Product design
- Size
- Quantity
- Address
- Email
If you selected the wrong item or size, please contact us soon.
You can cancel and place a new order within 24 hours of purchase. Contact us immediately if you need help.
ORDER CANCELLATION POLICY
Cancellation Timeframe
- Orders can only be canceled within 2 hours of being placed.
- After this window, your order may already be in production and cannot be stopped
- A 10% cancellation fee will be applied to all approved cancellations.
- To request a cancellation, email us as soon as possible at cs@5to9style.com.
We’re Here to Help
At 5to9style.com, we strive to make every shopping experience smooth and hassle-free. If you have any issues with your order, don’t hesitate to contact us. Our team is always ready to assist.
Shop with confidence at 5to9style.com – your satisfaction is always guaranteed!
